Advice, Support, Assistance

You can turn to the IT Support team with any question concerning IT at the University of Bamberg. Our staff will do their best to either provide an answer immediately or to make sure that a solution to your problem or an answer to your question is found as quickly as possible.

The Computer Service provides assistance with technical problems concerning computers, peripheral equipment and software at university staff workstations.

Your partner for questions and problems with computers, printers, monitors, etc.

Your partner for all questions concerning computer programs (e.g. email, anti-virus, Office)

If you need new hardware for the enhancement of a computer, for a new workstation or for an entire department, then the team for the procurement of hardware in the IT service is familiar with current prices, can offer advice, and will take care of purchasing the desired equipment:

Please review this information on hardware procurement (in German).

Do you need special software for your work? The team of the Procurment of Sofware at the IT Service knows the current software prices and licensing regulations, advises you and takes care of purchasing the desired software at specially discounted conditions.

Please review this information on software procurement (in German).

To ensure that you don’t have to wait long for a solution, support staff can connect to your computer remotely using TeamViewer.

Start TeamViewer by entering the word “wartung” under Start – Run... .

After running this program, a dialogue window containing a number will appear. Please give this number to the IT-Service staff member who is assisting you.